Merchandising & ERP Integration

Most ERP/EPOS systems cannot manage data across multi channel operations.

They were originally designed as retail management or manufacturing systems and find it very difficult to cope with the simultaneous integration/management of operational and customer data across all retail and direct channels e.g.

• Processing web and telephone orders efficiently during peak trading.
• Managing complex customer returns, swaps and queries.
• Capturing multi-channel customer data/buying history for data mining.
• Pick, pack and despatch in the warehouse at a customer level.
• Providing price list updates and new stock to the web.

Why not plug into a direct lead retail solution which expertly manages your multi channel operations?