ORDERactive - Order Management System

The Integrated Customer Environment (ICE) is designed to help the user quickly place a customer’s order on to the system when goods are ordered either by telephone or post. Web based sales will automatically be processed by WebRelay (if you have this element).

Customer details and order history can be found by using the search facility. Searches can be made through various fields including Customer URN, surname and postcode. ICE prompts the user to enter the correct information needed to complete and fulfil an order. Customer name, address and delivery address can be altered, if necessary, even if the order is being held.

The system allows the user to view all held orders for whatever reason and carry out any action that is required. When the customer chooses to pay by credit card, ORDERactive carries out security checks to verify that the card is valid while the user is inputting the card details.

Functionality includes: media capture, multi payment, customer address/contact book, management of customer enquiries - refunds, swaps and cancellations, color/size matrix, fraud prevention.

This part of the system allows either a manager or supervisor to set up and configure ORDERactive. From adding users to creating new clients and campaigns, all controls for the entire system are managed through ‘Admin’.

Functionality includes: setting up company(s), campaigns & sources, stock & attributes, P & P / discount rules, tax thresholds.

Any number of different label formats, advice notes and statements can be produced in order to be handled by internal or external warehouses. Picking lists are also available for pick & pack. A barcode reader works with the despatch confirm element to confirm a package has left and then charges the credit card. Despatch Confirmation can be configured to handle labels for various courier companies.

Functionality includes: confirming orders, creating consignments, creating labels.

This module gives the administrator complete control over how the database is segmented, how marketing campaigns are tracked and how mailing lists are maintained. All of the functionality is real-time and gives constant live information as well as keeping a historical record of customers’ segmentation history. Customers can be segmented by their order history and customer type. This segmentation is achieved through an administrator configurable RFM model.

Functionality includes: real-time RFM display, custom categories, multiple RFM models, list management with de-duplication.

This is an automated order processing system for the web and digital TV channels and call centre files. WebRelay links web orders to ORDERactive and can process many orders and websites concurrently. Various checking methods are carried out before orders are handed over to ORDERactive for fulfilment. If the order passes these checks, then the order will be fulfilled. Otherwise, the order will be sent to the Release Manager for manual authorization by an Administrator.

Functionality includes: fraud prevention management, multi site processing, XML compliant, sophisticated promotion management and multi line shipment per order.

For detailed and advanced reports we recommend Crystal Reports Professional. The standard bundled reports from MNP include ‘Sales by Source’ and ‘Total sales by payment method’. We can also tailor bundled reports to your specific reporting requirements. Third party reporting applications such as Cognos etc are also available.

MNP can provide you with a suite of reports that can be accessed via the web. If you are a fulfilment company, on-line reporting is an invaluable resource as you can offer to your clients real-time reporting from a secure part of your website.

Functionality includes: sophisticated management reports, multi format exports, web enabled.

FMS is a powerful forecasting module that allows purchasers to predict future orders, stock requirements and budgets as well as measure forecast accuracy. This ensures that the correct products and quantities are available to meet sales demand through the year.

Adequate production or purchasing can then be scheduled, leading to a reduction in out-of-stocks as well as lower costs to the customer thus making your prices more attractive. This also helps you avoid excess inventory, causing less product spoilage, warehouse breakage and inventory holding cost tying up cashflow.

FMS provides a wide variety of statistical forecast methods, and is tightly integrated with the OrderActive module.

Key features of the FORCASTING module include:

Multiple levels of forecasting – SKU, SKU in campaign, SKU in category,  

• Planning for multiple ranges of time (week, month, quarter, year, etc.)
• Graphical & textual representation through visual tools
• Extensive reporting
• User/group-level security
• Over ride natural growth
• Batch Processing 
• Alias for new products
• Forecast on buffer stock or Min/Max stock levels

A brilliant way to save money by keeping ahead of the game.